Our Promise
At Tulipthread, operated by Techmerv Ventures Private Limited, we are dedicated to ensuring that your shopping journey is simple, smooth, and worry-free.
Throughout this policy:
- “we,” “our,” and “us” refer to Techmerv Ventures Private Limited
- “you,” “your,” and “user” mean our valued customers
By placing an order on our website, you agree to comply with the terms outlined below. If you intend to return a product, please review and follow the steps mentioned in this policy.
Eligibility for Returns
For a return to be accepted, the following conditions must be met:
- The item must remain unused, unwashed, and in its original condition.
- Tags, labels, and original packaging should be intact and included.
- The product must not display any signs of wear, washing, or alteration.
- A return request must be submitted within 48 hours of receiving the order.
- You must notify our support team within the specified 48-hour period.
Returns that do not fulfill these conditions will not be processed.
Steps to Request a Return
- Contact Customer Support
- Email us at techmervventuresprivatelimited@gmail.com / techmervventuresauthorizes@gmail.com with your Order ID and a brief explanation for the return.
- Attach Evidence (if applicable)
- If the item is defective, damaged, or incorrect, include clear photographs for quick verification.
- Follow the Instructions
- Once your return is approved, we will provide detailed directions on how to send the product back.
Please note: Returns not following these steps may be declined.
Refund Process and Timelines
- Once the returned product is received, it will be inspected for compliance with our return policy.
- You will be informed whether the refund request is approved or denied.
- Upon approval, refunds will be processed to your original payment method within 5–7 business days.
- A confirmation email will be sent once the refund has been completed.
Partial Refunds
- If the item partially meets return conditions - such as missing packaging or showing minor signs of use - a partial refund may be issued at our discretion.
Reporting Damaged, Defective, or Incorrect Items
- You must notify us within 48 hours of delivery if you receive a damaged, faulty, or wrong product.
- Send an email along with clear photos or videos highlighting the issue to help us resolve it promptly.
Need Help?
For assistance, guidance, or any queries about returns or refunds, please contact us at: techmervventuresprivatelimited@gmail.com / techmervventuresauthorizes@gmail.com.
